Skip to main content

Privacy Policy

Privacy Policy

We understand that protecting your personal information is of utmost importance. This privacy policy explains how we collect, use and store your personal information and how we ensure it is secure.

This privacy policy applies to you if you provide your personal information to us, even if you decide not to go ahead with the service we offer.

If you have any questions about how we may use your personal information, you can contact us at

Any updates to this privacy policy will be found on this page. If we make any important or significant changes to the way we may collect and use your personal information, we will endeavor to notify you of this change.

Use of this website by you constitutes acceptance by you of our Privacy Policy. If you do not wish to accept our Privacy Policy, please leave this website immediately. By using this website, you also consent to the collection and use of your personal information in the manner set out below.


Collecting Your Information

We will only collect information that we actually need, or where we’re required to collect the information to enable us to perform our legal, regulatory or contractual obligations necessary to provide you with a service, or where we have your permission.

Personal information is gathered from you in two ways: (a) directly (for example, if you submit an online form or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).

Data protection law defines some personal information as “special categories of data”. This includes information about physical or mental health, sexual orientation, religious beliefs, race or ethnic origin, political opinions, trade union membership or biometric data. It may be necessary to collect some data that falls into this category to ensure that we have a complete understanding of the reason for your financial circumstances, or where it may help us to provide a better service to you.

Where it is necessary to request this data, by disclosing this information to us, you are giving your explicit consent for us and any other third party to process this data as set out above.

If you provide personal information about someone else, for example when a joint inquiry is made, you must do so with the permission of the other person. We will use the personal information about the other person in the ways as described in this privacy policy.

You also have the option to appoint someone else to act on your behalf, such as a spouse or carer with whom we can share your information with. You will need to provide separate explicit consent for us to be able to share your information with them, and you can revoke this consent at any time.

Using Your Information

We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

For example, we will obtain your personal data when you request a free consultation, purchase goods or services or contact us for any reason. If you volunteer such information, you will be consenting to our processing it for the purposes specified.

If you request a debt consultation with us, then your email address, name, phone number and other details you provide may be shared with selected third-parties who we believe may be able to assist with working towards a solution to your debt. Where we permit selected third parties to use your data, we (or they) will contact you by phone, e-mail and SMS messaging only if you have consented to this.

You have the right to request from us a copy of the personal information that we may hold about you. This is often called a “Data Subject Access Request”. You can request this information by contacting us at We will provide this information free of charge. If the personal information we hold about you is incorrect, you have the right to request that we correct this.

You may request that your personal information is deleted or that we stop processing the information if we’re no longer entitled to process it. There may be occasions where we are unable to delete the data due to our legal or regulatory obligations. We will however discuss this with you if you request for your information to be deleted. We will keep a record of your personal information to ensure that we provide you with the best service possible, and where we’re required to keep your personal information to meet our legal and regulatory obligations. Your information will be deleted after 2 years, unless you request the information to be deleted sooner.

How to contact us about your data:

Post – Compliance Department, NDC, 44 Broadway, London E15 1XH

Phone – 0800 121 4733

E-Mail –

If you are not happy with how we process your personal information, you should contact us in the first instance.

If you’re not happy with how we have dealt with your complaint you have the right to lodge a complaint with the Information Commissioner’s Office.

You can find their details on their website at


Sharing Your Information

Our website provides a means by which you can communicate with Debt Advisors and Insolvency Practitioners. This means we do not have to be regulated by the FCA in the United Kingdom. Nothing on this website constitutes financial advice. This website provides information only, and the choice of product is for you alone to choose.

Our website is used for marketing purposes and no advice is provided directly from this site. NDC introduces you to a potential partner that can help give you individual advice and match you to the right solution for your personal circumstances. These partners are Debt Advice services and Insolvency Practitioners, that are regulated by the FCA in the United Kingdom. We are sometimes paid a fee for the introduction. At no time do we state that the advice provided to you is ideal for your circumstances; once you obtain advice from our partner, your relationship is with the partner, and we are not responsible for that advice.

When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt program. These fees will be made clear by your consultant prior to your enrollment.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of NDC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.


Retaining Your Information

All personal information we hold is securely stored, and we conduct regular testing of our cyber and physical security procedures to ensure this is maintained. If at any time we believe there has been a breach of your personal data, we will notify you immediately.

Any personal information we do not believe is necessary to provide our service, and all information outside the retention period, is securely destroyed and deleted. We conduct our services through computer systems, and any paperwork or documents we receive may be scanned to this system. If you need to send us important documents, please make sure you keep a copy.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, inappropriately altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

If at any time you believe your personal information may have been shared with an unauthorised party, you must let us know as soon as possible.

We can help you with a variety of debt

Contact Us